The Barnes Foundation: Barnes Shop Manager
Description: The Shop Manager oversees all administrative, managerial and performance-based aspects of the Shop team. The Manager is responsible for staffing the Shop sales floor and managing daily shop sales transactions. The Manager hires, trains, schedules and manages Shop Sales Associates, overseeing daily store operations on the selling floor, and the delivery of consistent and excellent customer service to the public. The Manager works in conjunction with the Inventory Supervisor to ensure inventory flow from storage to the sales floor, and assists with re-orders, product development, and maintaining vendor relations. Direct duties also include cash handling and daily cash reconciliation. Works closely with Membership staff to facilitate membership sales. Works with Director of Retail Operations to implement Shop policies and procedures and maintain a team-oriented environment that reflects the Foundation’s educational mission and core values.
Established as an educational institution, the Barnes Foundation carries out its mission by promoting appreciation of the arts and horticultural science, through the preservation, presentation, and interpretation of the collections of Albert C. and Laura L. Barnes. Celebrated for its exceptional breadth, depth, and quality, the Barnes Foundation’s art collection includes works by some of the greatest European and American masters of impressionism, post-impressionist, and early modern art, as well as African sculpture, Pennsylvania German decorative arts, Native American textiles, metalwork, and more.
The Foundation engages diverse audiences through its exceptional collections and related high-quality programs that reflect a broad range of periods and cultures and build on the founders’ innovative educational vision of transforming lives through the arts and horticulture.
Job Specific Competencies:
- Works with Retail Operations Manager to implement Shop policies and procedures and maintain a team-oriented environment that reflects the Foundation’s educational mission and core values.
- Works with Supervisors and Sales Associates to achieve Shop sales goals and membership sales goals.
- Reports on Shop sales, tracks sales to budgets, and provides detailed monthly reports on sales.
- Works to deliver a premier guest experience through the provision of comprehensive orientation training, staff professional development opportunities, regular staff trainings, and ongoing evaluation of frontline staff.
- Some Assistant Buyer duties: Collaborates with and supports Inventory Supervisor by writing purchase orders for product reorders. May assist with product development projects, screening new vendors, and helps maintain positive vendor relations with the Barnes’s suppliers.
- Works in conjunction with the Inventory Supervisor to ensure inventory flow from storage to the sales floor and sets guidelines for visual merchandising and presentation of product in the store.
- Oversees cash handling, daily cash reconciliation, and change orders and ensures staff and Supervisors follow established practices.
- Responsible for scheduling Shop sales staff to cover all shifts for public hours, events, and trainings as needed.
- Trains and manages Shop Sales Associates and Supervisors in shop, merchandise, product origins, Foundation history, collections, mission and core values. Mentors and supervises staff to provide exemplary customer service to museum visitors and community.
- Works closely with membership staff to facilitate membership sales, trains sales staff on membership policies, promotions, and incentives.
- Manages procedures for efficient and safe Shop opening and closing. Gives guidance to Shop Associates and Supervisors to accomplish all opening/closing tasks.
- Ensures Sales Associates know about specials, promotions (member and seasonal), programs, and events.
- Attends organizational meetings as needed and promotes internal awareness of policies and activity.
- Completes administrative paperwork in a timely and accurate manner, as it pertains to performance and status changes and follow-up actions.
- Ensures a culture of engagement and empathy for all guests, volunteers, students, contractors and staff members.
- Performs other duties as assigned.
- Demonstrates the ability to monitor and hold accountable all employees in the areas of attendance, performance completion of documentation, ADP and implementation of all company policies, procedures and protocols.
- Supervises and meets regularly with all direct reports to provide ongoing guidance; documents constructive feedback regarding job specific functions, responsibilities and competencies.
- Maintains written documentation of supervision for oversight and review by other parties as appropriate.
- Demonstrates the ability to maintain a stable, productive team environment through effective communication, staff appreciation and other activities that yield a high level of employee engagement to support and preserve the employee’s interest in working for The Barnes Foundation.
Skills and Knowledge:
- Bachelor’s degree (or Associate’s plus 5-7 years equivalent experience); focus in fine art, arts administration, retail or business management or related fields preferred. Advanced degree a plus.
- Retail management experience required, preferably in a museum, specialty store, bookstore or other high-volume retail. Includes scheduling, training, staff development, discipline and support.
- 6-10 years’ experience in a supervisory role: teaching, training, supervising or other directly related experience.
- Must enjoy working with the public and demonstrate friendliness, professionalism, enthusiasm and a customer-centric approach.
- Merchandising, buying, and product development experience a benefit. Experience working with wholesale vendors and wholesale sales practices a plus.
- Demonstrated strong management skills with the ability to hire, motivate, lead and evaluate a large staff.
- Excellent written and verbal communication skills.
- Organized and highly detail oriented with an ability to multitask and prioritize.
- Ability to work in a fast-paced environment individually or in a team.
- Proficiency with Microsoft Word and Excel a must.
- Experience working with, implementing, upgrading, and maintaining computerized point-of-sale and inventory systems.
- Strong interpersonal and professional skills necessary to work effectively with all Foundation constituents.
Competitive Benefits Include: Group health, dental and vision insurance; 403(b) with matching contributions; as well as paid vacation, sick time and holidays.
The Barnes Foundation is an Equal Opportunity Employer and we’re committed to diversity and equal opportunity in our recruitment and hiring. Qualified candidates of all backgrounds are welcome and encouraged to apply for this position. Employees have rights under other laws including, but not limited to, the Family and Medical Leave Act and the Employee Polygraph Protection Act. We participate in E-Verify.