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The Hub of Art Foundations

 

 

Pulitzer Arts Foundation: Visitor Experience Manager

 

Reports to: Deputy Director, Public Engagement

Status: Full-time /Exempt

Supervises: Visitor Experience Associates

Job Purpose

Manages the Visitor Experience department by providing exceptional customer service and hospitality, maintaining artwork and visitor safety, inspiring and training the Visitor Experience staff, overseeing the daily operations of the museum, and supporting production for programs and events. Works collaboratively with the Deputy Director, Public Engagement, on the vision, strategy, and goals for the department.

 

Position Responsibilities and Duties

  • Set and manage department and team goals, procedures, and budgets, as well as best practices, metrics, and evaluation strategies.

  • Hire, train, and supervise Visitor Experience staff.

  • Create and manage schedules for Visitor Experience staff, ensuring that all museum operations are supported.

  • Oversee processes, procedures, and training on museum operations and protocols, including daily operations, artwork safety, customer service and hospitality, event production, and sale of merchandise.

  • Provide leadership and on-site management, fostering a cooperative, hospitable, and team-oriented environment to ensure excellent visitor experience.

  • Monitor and ensure the safety of the artwork and visitors, communicating appropriately with the public, handling and reporting any incidents or concerns, and working collaboratively with the Security team on emergency response.

  • Maintain knowledge of Pulitzer history, exhibitions, and programs in order to train staff and respond to guest inquiries.

  • Respond to visitor feedback and inquiries, in person and by email, and route to appropriate staff as needed.

  • Cultivate relationships with local and national colleagues in cultural organizations and the hospitality industry.

  • Identify opportunities to broaden accessibility for guests, including participating in audience development research and evaluating visitor feedback and engagement.

  • Manage events, including but not limited to receptions and public programs.

  • Oversee event production, manage contracts, maintain vendor relationships, manage staffing needs as well as inventory and supplies.

  • Manage merchandise and onsite education materials, including the sale, distribution, and inventory of merchandise and distribution of museum guides and learning tools.

  • Update contact management database, Salesforce, as needed.

Experience and Background Skills

  • Minimum of three years of experience in customer service and hospitality

  • Minimum of two years of experience managing staff

  • Excellent people skills, exceptional independent judgement, and a problem-solver attitude

  • Enthusiasm for or deep appreciation of art

  • Strong organizational and management experience with focus on team development, process, implementation, and attention to detail

  • Excellent verbal, written, and interpersonal communications skills

  • Ability to work weekend and evening hours, lift up to 30 lbs, and stand or move about the museum for long periods of time

  • Computer skills, including Microsoft Office and Google Suite

  • Valid driver’s license required

  • Strict adherence to professional ethics, including an evident practice of high-level confidentiality

 

About the Pulitzer Arts Foundation

The Pulitzer Arts Foundation is an art museum that offers meaningful experiences with art and architecture. Since its founding in 2001, the museum has presented art from around the world in its celebrated building designed by Tadao Ando and located in the Grand Center Arts District in St. Louis, MO.  The Pulitzer brings art and people together to explore ideas and inspire new perspectives.

 

The Pulitzer Arts Foundation is an equal opportunity employer. Our policy reflects and affirms the Pulitzer Arts Foundation’s commitment to the principles of fair employment and the elimination of all discriminatory practices.  

 

Benefits

The Pulitzer benefits package includes Medical, Dental and Life Insurance, Voluntary Life Insurance, Health Reimbursement Account, Flexible Spending Account, SIMPLE IRA and match, Short-Term and Long-Term Disability, Vacation, Paid Time Off, Volunteer Time Off, and various leave policies.

 

COVID-19 Precautions

During the COVID-19 pandemic, the Pulitzer has implemented health and safety procedures aimed at protecting staff and guests. The duties of this position require working on site with staff and the public, while upholding health and safety requirements.

 

HOW TO APPLY

Interested applicants should submit a cover letter and resume at https://pulitzerarts.org/about/jobs/ .

 

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