The J. Paul Getty Trust: Technical Support Spec Assoc

Job Summary

Under close supervision, provides technical support to end-users for computer hardware, software, and network related problems. Resolves basic problems while referring more complex problems to intermediate and/or senior level.

Major Job Responsibilities

  • Schedules and assists with installation, upgrade, configuration, and troubleshooting of computing and communication devices and peripherals
  • Technically able to resolve 50% of PC and/or Macintosh hardware or software support issues with minimal direction
  • Coordinates hardware and software purchases
  • Performs, schedules, and monitors system alerts, work queues, backups, and recovery activities
  • Updates daily status reports and shift handover reports, if applicable
  • Applies security best practices
  • Gathers asset inventory and software license information
  • Ensures users are assigned appropriate resources

Qualifications

  • High school diploma/GED
  • 0-2 years of related experience with PC or Macintosh hardware or software support
  • Certification preferred in any of the following: Windows, Dell, Apple, Microsoft or Novell

Knowledge, Skills and Abilities

  • Strong communication and interpersonal skills
  • Strong organization skills
  • Ability to follow instructions and documented procedures
  • Ability to provide excellent customer service Ability to apply diagnostic techniques for problem troubleshooting

 

To apply, visit: https://jobs-getty.icims.com/jobs/3490/technical-support-spec-assoc/job

 

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