The J. Paul Getty Trust : Visitor Services Associate

Job Summary

This position has a regular schedule between 21 to 29 hours per week.  Provides a wide range of visitors with an informative, enjoyable and memorable experience by supporting all functions (posts) of Visitor Services, including assisting with parking operations and ticketing, handling general information calls, ticketing for events, assisting with business visitors, staffing the information desk, the coat check, the audio guide distribution desks, ticket offices, event welcome tables and ushering duties at performance and lecture events among other tasks. May be required to work with cash handling and financial transactions. Provides assistance with general information and directions.

Major Job Responsibilities

  • Applies basic knowledge of visitor services to routine tasks
  • Provides assistance to visitors and staff in the Parking Office
  • Responds to general questions and visitor needs including providing wheelchairs, strollers and umbrellas
  • Maintains appearance of public transition spaces
  • Distributes, collects and provides basic maintenance of audio guides and assisted listening devices
  • Provides coverage in the Call Center and information desks by answering questions, providing information and assisting with ticketed events
  • Assists with groups, school groups and events at both locations


  • High School/GED
  • Minimum 1-2 years related experience including cash handling
  • Valid California drivers license with fewer than 3 DMV points

Knowledge, Skills and Abilities

  • Basic computer skills and demonstrated experience with office software and email applications
  • Performs routine support tasks that require familiarity with staff, projects, programs, methods and practices
  • Applies basic knowledge of policies, practices, procedures and other information to routine tasks in core area of responsibility
  • Fluency in one or more foreign language preferred
  • Strong customer service/interpersonal skills


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