Isabella Stewart Gardner Museum : Part time Gallery Officer



Gallery Officers are responsible for the protection of the Isabella Stewart Gardner’s collection and the safety of all staff and visitors. This is a part time role for an 18.5  – 28 hours per week schedule.  The Museum is opened Wednesday through Monday, closed on Tuesday and open until 9pm on Thursday.  Candidates should expect to work two weekdays or weekend days with additional expectation for hours on Thursday nights or at special events.

Primary Responsibilities

  • Protect the museum collection from theft and damage
  • Ensure the safety of all visitors and staff members
  • Patrol the galleries and respond to object alarms
  • Control and monitor access and egress points of the building
  • Monitor visitor activity to ensure adherence to museum policies and procedures
  • Respond to visitor/ staff requests and questions in a respectful, courteous and professional manner
  • Perform escort duties into restricted areas of the museum as directed

Secondary Responsibilities

  • Respond (briefly) to visitors’ questions about the collection to the best of your ability or direct them to information sources (i.e., Gallery Guides, “Ask Me” volunteers)
  • Be customer service oriented when enforcing museum policies and dealing with the public
  • Respond to emergency situations such as medical, theft, fire, vandalism and other incidents in a timely manner
  • Inform the Security Managers and the Director of Security of all incidents verbally and/or via written report
  • Work all regularly assigned shifts as well as any special events when needed
  • Present a professional image in accordance with established uniform and appearance standards
  • Utilize radio equipment in a professional manner to report business matters to management and colleagues
  • Attend all training meetings and perform other duties as assigned
  • High school diploma or equivalent
  • Experience in a fast paced security environment is preferred
  • Ability to work evenings, weekends, holidays
  • Must be able to stand for long periods of time
  • Excellent customer service skills
  • Fluency in English is required
  • Must be dependable and punctual
  • Must be able to interact with others with professionalism and courtesy
  • Must be able to calmly handle stressful situations



To apply, visit:



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