Isabella Stewart Gardner Museum: Director of Development Operations
Type of Position: Full-time, salaried (exempt)
ISGM Core Values:
- Creativity is our Legacy
- Community is our Purpose
- The Collection is our Catalyst
- Diversity, Equity, Accessibility, and Inclusion are our Commitments
Reporting to the Chief Development Officer, this position provides leadership, strategy and oversight for key aspects of the Isabella Stewart Gardner Museum’s development department – including designing and maintaining a prospect management system to support the ambitious fundraising goals and activities of the department, developing and maintaining a robust pipeline of individual and institutional prospects (including prospects for the Board of Trustees and the Board of Advisors), and tracking progress and strategy for the Museum’s $65 M comprehensive campaign, which is in the second of its five years (ends in 2024). In addition, the Director of Development Operations will manage all development systems (CRM, etc.) and all research and briefing functions, assist with adherence to gift policies and handle operational stewardship activities (credit lines, donor lists and plaques, etc.).
This position will be a key member of a 16 person development team supporting a $16.5 M operating budget (pre-COVID budget was $19.5 M) and an annual development operating goal of $5.9 M, including a $30 M endowment goal, part of the museum’s $65 M comprehensive campaign. The Director will help to oversee the departmental budget and operations and provide oversight of systems that support and leverage the development front-line staff.
Responsibilities fall within the following functional areas:
- Ensure robust prospect pools by working with the Chief Development Officer, the Director of Individual Giving, and the Manager of the Friends of Fenway Court patron program, to design and deliver a prospect management system and strategies for individual giving. The Director oversees projects, data-mining tools and development department staff planning that proactively identifies new prospects and ensures that prospects are moving through the ladder of engagement.
- Actively enables the achievement of institutional goals by working with the institutional team to identify high-potential corporate and foundation prospects.
- Helps drive successful management of top prospects, working closely with the Chief Development Officer and Executive Office and collaborates with the Director of Board Relations to build a strong pipeline of governance prospects.
- The Director of Operations will oversee and manage the Database Manager, the Tessitura CRM, Image Silo, gifts processing, list requests and report requests and the production of reports.
- Oversee strategies and guidance for keeping the database current, accurate, and used to its fullest capabilities for research and reporting; ensure the integrity of our gift processing system and oversee the department’s electronic and hard files.
- Help design and provide analytical reports to ensure the timely tracking and oversight of departmental goals and objectives, as well as reconcile records with the Museum’s finance department.
- Work closely with the Museum’s IT department.
- The Director of Development Operations also manages all development research functions to support individual and institutional fundraising.
- As part of this work, this position will supervise a research analyst responsible for preparing donor profiles, solicitation briefings, talking points and event briefings.
- In conjunction with the Research Analyst, embark on research projects to identify new and more diverse audiences that we wish to attract to the Gardner community and find ways to reach them.
- The Director of Development Operations will manage, with the Chief Development Officer, the departmental budget.
- Participate in museum wide technology task forces and projects.
- May include the potential to manage a small portfolio of prospects and engage in important professional/technical conferences.
- Bachelor’s degree
- Experience with prospect management and a deep affinity for systems is a must
- Logical and strategic thinking and excellent verbal and written communication skills
- 3+ years of experience in Tessitura development software/systems is preferred
- Intermediate experience with Microsoft Excel is preferred
- An open and collaborative management style, conducive to effective team building, fostering team spirit, and motivating staff
- Management experience is required
- Ability to interface productively with staff across the department and museum
- Experience collaborating with the Finance department, the Board Relations area and/or Executive Leadership
- Good judgment and ability to be discreet and handle confidential information
- 5 years+ of experience in development
- Must be available to work events as necessary on nights and occasionally on weekends
- Ability to multi-task is a must
The following ISGM competencies will most impact the success of this role:
- Establishing Focus: The ability to develop and communicate goals in support of the business’ mission
- Diagnostic Information Gathering and Technical Expertise: The ability to clarifying issues and seeking information using analytical thinking
- Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships within and outside the Museum
- Advocating for Diverse Perspectives: The ability to be inclusive, curious, open, and seeking to understand and respect differences between perspectives
Equal Opportunity Employer:
Diversity, Equity, Access, and Inclusion is one of the core values we hold close to our business practices. ISGM is committed to affording equal opportunities to qualified individuals regardless of race, color, gender, gender identity, genetics, military/veteran status, pregnancy, religion, sexual orientation, age, national origin, ancestry, disability, or any other basis prohibited by applicable laws.
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