Isabella Stewart Gardner Museum: Director, Museum Store


Scope of Position

Isabella Stewart Gardner believed that art had the power to change lives and she built a beautiful, personal, and immersive Museum setting to do so.  Today the Gardner is a living embodiment of her bold vision, a dynamic place where ideas and creativity in all its forms inspire visitors.  Through exhibitions, music, programs, and performances we strive to tell new stories and challenge assumptions through diverse voices and community members. 

The goals of the Gardner Museum’s store, Gift at the Gardner, are to generate profitable revenues while expanding upon our unique visitor experience through innovative products and craftsmanship that celebrate our vision and collection.  The Museum Store Director is responsible for the operation of the museum store, including purchasing, product development, e-commerce initiatives, inventory control, and staff hiring and supervision.  The ideal candidate will have excellent business acumen, a commitment to aligning merchandising with the goals and objectives of the ISGM Strategic Plan, a dedication to providing creative and unique product development and a strong visual sense.


  • Responsible for developing store purchasing and pricing strategy to achieve sales goals 
  • Oversee, develop and coach staff, working closely with the Assistant Buyer and Retail Sales Manager in oversight and effective execution of store administration, sales and inventory management  
  • Manage all phases of store operations including the production and adherence to budgets, development of sales plans, and development and enforcement of store policies and retail POS maintenance
  • Work with manufacturers, designers, internal staff and outside vendors to develop products that reflect the Museum’s unique aesthetic and are suitable for retail, catalog sales and licensing
  • Hire, train and supervise sales staff; oversee customer service activities, ensuring productivity and a level of customer service reflective of the Museum’s commitment to excellence
  • Create and maintain an intimate and welcoming appearance of the store along with an overall appearance and display strategy that is unique to the Gardner Museum 
  • Collaborate with Museum curators to establish products aligned with the Museum’s programs and events
  • Work with Assistant Buyer and Retail Sales Manager to establish an active Museum Store web presence that coordinates with and complements the on-site sales activities
  • At least 5 years prior experience in retail store management and product development
  • Experience in Digital/online merchandising including social media is required
  • Energetic self-starter who is willing to work hands-on; ability to handle multiple responsibilities and demands with high level of decorum and patience
  • Outstanding communication and interpersonal skills necessary for working with a number of constituents including museum staff, trustees, vendors, corporate clients and general public
  • Experience with Microsoft Excel, point-of-sale (POS) software and preferably e-commerce systems
  • Bachelor’s degree required
  • Frequent standing, bending and lifting



To apply, visit:



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