Glenstone Museum : Guide

An Introduction to Glenstone Museum
Glenstone is an art museum located on more than 200 acres of rolling hills and unspoiled woodland in Potomac, Maryland. Conceived by founders Mitchell and Emily Rales on their deeply held belief that art is essential to life, it has already become one of the finest collections of modern and contemporary art in the world. In addition to the current museum, when its new museum building opens to the public in 2018, Glenstone will become the largest private museum in America welcoming 100,000 visitors every year free of charge. By thoughtfully integrating the power of art, the energy of architecture and the serenity of landscape, Glenstone is both a distinctive idea and a unique place.
Glenstone is proud to foster a professional environment in which people can do stimulating and fulfilling work. Not only do its founders develop and oversee all acquisitions and exhibitions, but Emily Rales also serves as director of the Museum and curator of the collection. This provides all associates an unusually high degree of access and interaction with the spirit and vision of Glenstone. To work at Glenstone is to be a part of something bigger, something more meaningful, and something truly special. It is a chance to do a job to the highest standard, with the resources and support available of a founder-led and endowed organization. It is an invitation to be engaged, challenged and stimulated, to help fulfill a powerful mission, and to contribute to a noble purpose.
We are incredibly proud of what Glenstone offers to those who create, appreciate, study, and otherwise participate in the world of art; and we are equally proud of what Glenstone offers to those who choose to join us in doing so. There is no better time than now to become a part of Glenstone.
Position Overview
Reporting to the Assistant Manager of Visitor Experience, Guides are responsible for warmly welcoming visitors; delivering authentic, consistent information about Glenstone’s mission, core values, collections, campus and programs, learned through intensive training; and engaging visitors in dialogue about art, architecture, and landscape.
The primary role of the Guides is to support the museum visitors’ experience. Guides are required to work a flexible schedule during our open days, Thursday through Sunday.  Occasionally, additional hours will be requested to support Glenstone’s programming and events schedule.  Required initial trainings, scheduled in advance, will take place weekly on Fridays and Saturdays from July – September. After the opening of the Pavilions in October, required training will be held on the third Wednesday of each month for at least four hours during the business day.
Desired Attributes & Characteristics
The ideal candidate possesses a genuine enthusiasm for art, architecture, culture, and sustainability; and is passionate about working with people. The Guides are expected to be dependable, self-motivated, eager to learn, intellectually curious, and intuitive. Exceptional communication skills, interest in working collaboratively as part of a team, and flexibility are crucial to being successful in the role. Guides will be trained in and must adhere to Glenstone’s inquiry/dialogue method of engagement.
Key Responsibilities
  • Warmly welcome each visitor, respect their intentions for visiting Glenstone, invite their perspectives, and respond appropriately to their levels of knowledge of art, architecture, and landscape.
  • Set the tone of the Glenstone visitor experience by creating a contemplative, dialogic experience for individuals and groups of guests.
  • Quickly achieve proficiency in Glenstone’s mission, history, collections, changing programmatic content, and campus through intensive study and training.
  • Deliver authentic and consistent information about Glenstone.
  • Collaborate respectfully with Glenstone colleagues.
  • Commit to working 2-3 full days per week, including at least one weekend day.
Required Skills & Experience
  • Ability to work a flexible schedule based on operational need including evenings, weekends, special events, and holidays.
  • Bachelor’s degree in fine/liberal arts, or work or volunteer experience in a creative field/environment.
  • Experience and passion for interacting with the public.
  • Exceptional social and communications skills.
  • Cultural sensitivity necessary to engage visitors of all ages and backgrounds.
  • Ability to engage directly, enthusiastically, and meaningfully with visitors with all levels of knowledge of art, architecture, and landscape.
  • Intellectual curiosity about and familiarity with the art of our time.
  • Desire to learn and implement organizational and museum best practices, including those unique to Glenstone.
  • Demonstrated ability to learn unfamiliar content in a specific time frame.
  • Adaptability to Glenstone’s core values.
  • Strong organizational and time-management skills.
  • Ability to report to work daily at Glenstone in Potomac, MD.
  • Demonstrated ability to collaborate with peers, other staff associates, and external professionals, both as an individual or a team member.
  • Valid driver’s license.
  • Ability to stand or walk for an extended period of time; comfort working outside in all seasons, rain or shine.
  • Computer access and skills necessary to stay informed via email, conduct research using online systems and databases, and access daily and weekly schedules.
  • Adherence to Glenstone’s required uniform guidelines.
Preferred Qualifications
  • Public speaking experience.
  • Prior tour guide experience.
  • Prior museum experience, or experience working in the arts and/or cultural fields.
  • Multi-lingual.
Application Process
Please submit the following:
  • Cover letter
  • Resumé
  • Answer to the following prompt, “In 300 words or less, please describe a recent meaningful or powerful encounter you have had in an art museum or cultural heritage site.”
Salary & Benefits
This position is part-time, no more than 28 hours weekly; the rate of pay is $15 per hour.
To promote collaboration and show appreciation to associates, Glenstone provides a weekly staff lunch, on-site health and wellness classes, and volunteer opportunities. Benefits include a 401(k) retirement account with a matching contribution and tuition reimbursement.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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