Fondation de l’Hermitage: Bookstore and Shop Manager

TITLE AND OCCUPANCY RATE
Bookstore & Shop Manager (70% over the year: during the exhibition period, the work rate is 90%)

GENERAL TASKS
– Organize and manage the activity of the bookshop & shop
– Develop the turnover of the bookshop & shop and enhance the value of the products
– Reception of the public (advice, sale and collection)

MAIN ACTIVITIES

Organize and manage the activity of the bookshop & shop
– Develop and manage product selection: research and selection of books and articles related to exhibitions, the type of clientele, the cultural environment and the museum’s missions
– Maintain regular contacts with suppliers in Switzerland and abroad, evaluate and compare offers, negotiate special purchase conditions
– Program the bookstore & shop products in the ticketing software and update the contents
– Develop institutional products and products derived from exhibitions (Fondation de the Hermitage) in collaboration with the communication department, and manage the restocking with suppliers
– Ensure the restocking of products and sales supplies (order, receipt, installation)
– Ensure the general maintenance of the point of sale, and its maintenance in collaboration with the technical service
– Manage and control stock levels, organize and supervise inventories
– Handling customer and supplier complaints
– Manage invoicing, budget monitoring and returns of unsold items in collaboration with the administration department

Develop the turnover of the bookshop & shop and enhance the value of the products
– Promote sales by proposing commercial actions (sale for the Night of Museums, mobile bookstore on the farm for special events, occasional promotional actions / thematic sale)
– Participate in the development of the bookshop & shop’s web presence in collaboration with the communication and administration departments
– Visually organize the sales areas of the bookshop & shop, promote the customer’s progress, optimize the presentation of products, make them accessible
– Regularly renew the presentation of the articles, the hanging with the emphasis on new products
– Monitor turnover on a daily basis and take corrective measures if necessary in collaboration with the administration department

Reception of the public (advice, sale and collection)
– Welcome and advise visitors on the exhibitions, the museum and its programme of activities, the bookshop &. shop and practical information
– Collect individual tickets, groups, events, conferences, workshops, gourmet visits, visits guided and audioguide rental
– Perform the cash register settlement at the end of the day
– In collaboration with the Reception & Reception Manager, train, supervise, advise and control the staff reception assistant, participate in the planning of attendance at reception

DESIRED PROFILE

 Basic training / Title
– Bookseller’s CFC or equivalent title

Professional experience / Field or activities
– Proven experience in a comparable position in a museum, bookstore or boutique design objects (3 years)

Specific Knowledge and Abilities / Area or Activities
– Interests in visual arts, literature and sales
– Knowledge of national cultural networks and institutions
– Customer orientation, excellent communication, stress resistance
– Experience in ticketing/sales software
– French: excellent command, English: good knowledge, German: basic knowledge

 

For more information and to apply, visit: https://www.fondation-hermitage.ch/le-musee/emploi/

 

*Please note, website is in French

 

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