Crystal Bridges Museum of American Art: Reference Assistant

Position Description

The full-time Library Assistant is an important public service position that is responsible for welcoming and assisting guests, community users, scholars and students during the library’s evening and weekend hours. They will assist in organizing library materials and information, and will perform clerical and other technical tasks. This position will support the librarian with cataloging and other duties as necessary to ensure the smooth running of the library.

Position Hours:

This is a 40 hours a week position.

Wednesday, Thursday, Friday – 12:30 pm to 9:00pm

Saturday, Sunday – 9:30am to 6:00pm

Principal Responsibilities (Essential Functions)

  • Answer general library reference questions such as background of the library collections.
  • Assist guests with use of library materials and services.
  • Assist library guides and guests with use of online catalog and locating items.
  • Assist   with   copy cataloging;   including monographs, serials, and exhibition catalogs, according to current library standards.
  • Assist in maintaining library volunteer communications, supervising volunteer shifts, and updating volunteer training materials as needed.
  • Train volunteers on library technology.
  • Take part in specific projects such as inventorying the collection, book shifting, weeding and other projects as needed
  • Additional tasks include answering phones, helping to direct guests and relaying general information about current and future exhibitions, events and programs

Minimum Qualifications

Education, Training, and Traits:

  • Bachelor degree.
  • A minimum of two years in a service oriented position.
  • Previous library experience.
  • Detail oriented with good research skills.
  • Ability to be patient and flexible while also staying energized and focused on excellent customer service.
  • Ability to recognize customer service concerns and address them professionally.
  • Commitment to contributing to an invigorating museum team and enhancing library services through a solid work ethic and excellent service skills.

Work Experience preferred:

  • Museum experience
  • Experience with all aspects of research including database queries.
  • Experience working with volunteers
  • Copy cataloging

Licenses and Certifications:

  • Valid driver’s license with clean driving record required

Skills and Abilities:

  • Ability to work evenings and weekends
  • Proficiency with standard office equipment and software
  • Ability to handle multiple tasks simultaneously
  • Ability to  interact collegially  with all employees  and volunteers  at all levels of responsibility while maintaining the highest levels of ethics and confidentiality

Preferred Skills and Abilities:

  • Ability to work independently
  • Critical thinking skills
  • Willingness to learning new things
  • Passion for sharing the collection with the public

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: The position requires verbal and written  conversation with others, sitting, standing, walking, bending, climbing, reaching, strenuous lifting moving objects up to 25 pounds, and use of hands to manipulate, handle, or feel objects, tools, or controls. Vision abilities required by the job include close vision and color perception.
  • Work Environment: Work will be performed in an office environment, museum spaces, construction site, and in communities served. The noise level in the work environment is usually low to moderate.


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