Crystal Bridges Museum of American Art: People Services Generalist


About Crystal Bridges

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Our vision is to activate an institution that transforms lives through experiences that encourage the discovery of new ideas, expanded dreams and inspired actions.

Crystal Bridges is committed to creating an institution that reflects the diversity of our region and nation.  We are especially mindful of those in our community impacted by inequity due to ability, language, class, age, gender, religion, sexuality, race and ethnicity, and are working diligently to address perceived and real barriers that keep anyone from fully experiencing the museum as a guest, volunteer, or employee.  To achieve true reform, we must have a diverse, highly qualified team dedicated to:

  • providing an unparalleled guest experience for all,

  • offering relevant programs,

  • developing an inclusive collection,

  • demonstrating progressive leadership. 

We will not compromise in the time, energy and effort required to achieve our collective, articulated goals.

Culture Pillars

Each one of us is a vital component of this team, empowered and responsible for fulfilling the mission and vision.

We are united in our purpose and in our obligation to act respectfully and with integrity.

  • We listen actively and speak honestly

  • We honor our commitments

  • We champion lifelong learning

  • We are unstoppable when we work together


Crystal Bridges was founded in 2005 by the Walton Family Foundation as a non-profit charitable organization for all to enjoy. Philanthropist and arts patron Alice Walton chairs the Museum’s board of directors. The building was designed by world-renowned architect Moshe Safdie and opened to the public on 11-11-11.

Crystal Bridges takes its name from a nearby natural spring and the bridge construction incorporated in the building, designed by world-renowned architect Moshe Safdie. A series of pavilions nestled around two spring-fed ponds house galleries, meeting and classroom spaces, and a large, glass-enclosed gathering hall. Guest amenities include a restaurant on a glass-enclosed bridge overlooking the ponds, a Museum Store designed by architect Marlon Blackwell, and a library featuring more than 50,000 volumes of art reference material. Sculpture and walking trails link the Museum’s 120-acre park to downtown Bentonville, Arkansas.

The Collection

Crystal Bridges’ permanent collection spans five centuries of American masterworks ranging from the Colonial era to the current day. Included within the collection are iconic images such as Asher B. Durand’s Kindred Spirits, Kerry James Marshall’s Our Town, Norman Rockwell’s  Rosie the Riveter, and Andy Warhol’s Coca-Cola [3]— each reflecting a distinct moment in American artistic evolution—as well as major works by modern and contemporary American artists, including Alma Thomas, Luis Jimenez,

Georgia O’Keeffe, Louise Bourgeois, Felix Gonzales-Torres, and James Turrell. The permanent collection, which continues to grow through a strategic acquisition plan, is on view year-round and is enhanced by an array of temporary exhibitions.

Education and Engagement

Crystal Bridges provides year-round programming for all ages, including lectures, performances, classes, and continuing education for K-12 teachers. More than 45,000 schoolchildren visit the Museum each year as part of the Willard and Pat Walker School Visit Program, which offers schools reimbursement for out-of-pocket expenses associated with a school field trip, including transportation costs, substitute teachers, and lunch. A new initiative to develop high-quality distance learning opportunities for students and teachers is currently under way.

Position Summary

Crystal Bridges seeks a dynamic individual to lead our employee relations and diversity and inclusion efforts. The position will be responsible for leading and guiding the employee relations and diversity and inclusion function at Crystal Bridges Museum. This includes working collaboratively with the Chief People Officer to assist the institution to be more effective in managing employee relations. This position provides support by coaching, counseling and advising managers on all issues, participating in terminations, conducting investigations, effectively applying policy to issues and performing other general human resources functions. The incumbent will have a commitment to diversity and inclusion. This position will partner with the Chief People Officer and Chief Diversity and Inclusion Officer in leading institutional efforts in diversity and inclusion. The incumbent is responsible for performing all job duties in accordance with state and federal guidelines/laws and organization policies and procedures.


Principal Responsibilities (Essential Functions)

  • Provides clear advice and guidance to managers on all Employee Relations issues to include application of law and to institutional policies and procedures

  • Escalates and involves senior management on critical issues as appropriate

  • Counsels, Coaches and Mediates on Employee Relations issues with employees and or supervisors to obtain a reasonable resolution

  • Utilize employee and labor relations expertise to identify issues, predict and mitigate risk and develop and execute employee relation strategies and programs

  • Conduct interviews and investigations on related issues as requested

  • Updates and develops processes and guidelines as well as presents training on Employee Relations topics

  • Assists with complaints and report writing

  • Responsible for researching current related employment laws and making updates to Employee Relations presentations and training materials

  • Consults and works with attorney on Employee Relations cases and investigations

  • Performs administrative duties such as writing detailed and structured investigation reports to include all critical documentation related to Employee Relations, ADA, FMLA, Title VII & EEOC topics (i.e., paperwork, interviews, investigations, and all related documentation, etc.) to ensure proper record-keeping

  • Create and update institutional policies

  • Creates reports and verifies data as necessary

  • Troubleshoot issues independently and drive them to closure with minimal supervision

  • Actively educate and identify effective approaches to embed D&I thinking into every day practices; help increase awareness and embed D&I into general decision making, people management practices and everyday interactions that foster inclusion and value diversity

  • Support and guide internal efforts for diversity and inclusion

  • Provide leadership to the institutions IDEA committee and employee resources groups

  • Support recruitment functions

  • Support performance management functions

  • Serve as back up to assigned HR functions

  • Other duties and projects as assigned

Minimum Qualifications

  • Bachelor’s degree in human resources, business or related field.

  • 5+ years human resources experience.

  • Demonstrated working knowledge of diversity and inclusion practices.

  • Excellent verbal and written communication skills.

  • Excellent interpersonal skills.

  • Excellent organizational skills and attention to detail.

  • Excellent time management skills with proven ability to meet deadlines.

  • Ability to prioritize task and delegate them when appropriate.

  • Ability to act with integrity, professionalism, and confidentiality.

  • Thorough knowledge of employment-related laws and regulations.

  • Proficient with Microsoft Office Suite, Excel or related software.

In regard to education and experience, an equivalent combination of relevant education and/or experience will satisfy the minimum requirements. 

Licenses and Certifications:

  • Valid driver’s license and clean driving record


Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • Physical demands:  In the work environments described below, position requires utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, lifting/carrying (up to 10 lbs). Vision abilities required by the job include close vision. 

  • Work Environment: Work will be performed in an office environment and in museum spaces. The noise level in the work environment is usually low to moderate. Some overnight travel may be necessary.


To be considered for this position, please apply through this posting. Applications must be complete and include a resume and cover letter.

No phone calls please.

The successful candidate will be required to pass a routine background and consumer credit check and drug screen.


Crystal Bridges/ The Momentary is committed to creating an institution that reflects the diversity of our region and nation.  We are especially mindful of those in our community impacted by inequity due to ability, language, class, age, gender, religion, sexuality, race and ethnicity, and are working diligently to address perceived and real barriers that keep anyone from fully experiencing the museum as a guest, volunteer, or employee.  To achieve true reform, we must have a diverse, highly qualified team. Crystal Bridges / The Momentary is proud to be an equal opportunity employer, and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We actively encourage minority candidates to apply for this position.

To apply, visit:



Pin It on Pinterest